We´ve answered the most common questions from our guests below.

Is it mandatory to submit the registration form?

Yes. Registration is mandatory. The online Guest Registration Form can be found via the menu. There are several reasons why you need to provide us with your name and address:

  • We need to know who we give access to our private apartment for safety reasons. Similarly to how you share your information and ID with Booking.com or Airbnb, we require that information as well.
  • Hotels and resorts usually have a 24-hour front desk where staff will ask you to fill out a registration form on paper and request to make a copy of your ID/passport at check-in. We do not have a reception. Therefore, we require you to register online.
  • We need information regarding every guest! "Guests of guests" is not allowed. In some cases, 10 people may show up when the apartment has only been booked for 5. This is a violation of our rental registration. In addition, the apartment is not suitable for more than what is stated as the maximum limit.
  • For all non-Portuguese nationals, we are required by law to collect this information.

Is the roof terrace private for us alone? Or do we share the terrace with other guests?

The roof terrace is private for your apartment. You do not have to share it with other guests.

The terrace is divided into several sections, one for each apartment. A wall with a non-transparent glass divider separates the terraces for our two apartments. You get your own private roof terrace.

See the floor plan for detailed information.

Is the terrace on the rooftop?

Yes, the terrace is on the roof, at the top of the building. The roof terrace is not on the same floor or directly connected to the apartment.

Outside of the apartment is a stairway that leads to the terrace featuring stunning views of Ferragudo!

Why do I have to pay a surcharge to use the hot tub? And how much does it cost?

The surcharge is €30 for the first day and €10 for each subsequent day.

  • This gives you a clean hot tub with fresh water, a new filter and the right chemicals.
  • The hot tub consumes about 1000 litres of water for each cleaning and filling, depending on the model. To save water, which is a limited resource in Portugal, we fill it only for guests who want to use it. Otherwise, filling the hot tub would be wasteful since the water cannot stay in the hot tub for a long period of time without being changed.
  • You can adjust the water temperature up to 40 degrees Celsius. The water is heated 1-2 degrees per hour with the top cover on. When there is enough time between cleaning and your check-in, you can add preheating when you book the hot tub.

The surcharge does not equally represent our actual costs related to the purchase of the hot tub, cleaning products, equipment, cleaning services, filters, chemicals, water, electricity and labour. Our costs are, in fact, higher.

I booked on Booking.com but I had to cancel. Can you refund the amount I paid?

For questions about refunds, please contact the site where you booked your stay. In this case, Booking.com. You used your card on Booking.com, so we are not in possession of your money. From Booking.com, we receive a portion of the guests´ payment approximately two weeks AFTER the guests have stayed in our apartment. Since you have not stayed with us, we haven´t received your payment. Therefore, there is nothing we can refund.

When booking on Booking.com, Airbnb or other booking channels, their cancellation policy applies. If you had booked on our site sunshine-rentals.com, our refund terms would apply. You must look at the cancellation policy that you accepted when you booked. These terms will determine whether you are entitled to a refund or not.

If there is a chance that you may cancel, it is important to look at the refund policy BEFORE you complete the booking process. Otherwise, you may lose all or a part of the payment.

Does your pool area have plenty of available space?

First of all, we do not have a pool located on our property. The resort 100 meters away from the apartment offers access to their pool area for €10 per person, per day. When available, access can be purchased from their reception.

Unfortunately, we cannot let you know whether the pool area is fully booked or empty. You must personally check for the day in question, or contact the resort.

UPDATE: Please note that the resort may not accept extra guests in the pool area as a result of the Covid-19 pandemic and local infection control laws, as well as the resort´s own procedures. The restrictions will apply for as long as necessary and depends on the pandemic situation.

How far away is the beach?

The distance to the closest beach is about a 15-minute walk or 5 minutes by car.

Feel free to check out the map on our front page. Or you can read our House Book when you arrive at the apartment. The House Book contains information regarding the best and closest beaches.

We live in your apartment and we´re empty of toilet paper. When will you come and deliver more?

Our apartments are self-catering. This means that guests themselves buy consumables that are necessary for the stay, such as food, drinks, soap and toilet paper. The apartment contains the essentials for the start of your stay. Hotels and hotel rooms have a different concept and cannot be directly compared.

The rental price we charge you does not include the use of consumables. When you check out, we hope you will leave a value similar as what you consumed of the original consumables. Thanks!